FACTORIES


Support

Returns:

  1. Any claim for defects, merchandise must be packed in original boxes, without any writing or marks on the boxes.
  2. Claims for defects or missing parts must be made within Sixty (60) days. NO EXCEPTION.
  3. Pictures are required to claim merchandise defect. Please email pictures to Info@OCDirectFurniture.com
  4. We will NOT accept any exchange or return on any used, previously displayed or assembled merchandise.
  5. Any merchandise returned to OCDirectFurniture due to error or damage incurred not on the part OCDirectFurniture.com is subject to 20% restocking fee without exception
  6. We will NOT accept any exchange or return on any used, previously displayed or assembled merchandise.
  7. No cash refund. Exchange or credit only.
  8. All sofa and mattress sales are final, and are not eligible for return or exchange.
  9. The original invoice must be present for all claims.

Return Policy:

Warranty

We provide a manufacturer's warranty on all items up to 45 days from the invoice date. This covers all manufacturers’ defects within 45 days of delivery but does not cover damage resulting from misuse like exposure to extreme temperature, negligence, wrong assembly, accidental wear and tear, unauthorized repair, etc. If your item arrives and you discover any major defects or a damaged piece just give us a call and we will schedule you a Customer Service visit to replace the damaged piece or item, no problem! If you trash your boxes/wrappings, the Warranty will still be honored as long as you meet the above terms. The Warranty covers damaged items caused by the manufacture/OCDirectFurniture only. The conditions of the Warranty does not apply to the Exchange/Refund Policy. Please make all arrangements and inquiries to our offices and not to our delivery team. We will be happy to help you. Exchange

If you wish to exchange your order for a different item you can reorder and schedule a new drop-off date. However, after signing the invoice, all exchanges must be made within 3 days and are subject to a 20% restocking fee and delivery cost if applicable. Any item(s) already used/assembled or without factory packaging does not qualify for the exchange/refund policy. All boxes and wrappings must be opened correctly. Please do not rip, tear or trash any boxes/wrappings until you are satisfied with your products. In-case of a return/exchange you must have the boxes/wrappings in the same condition as received. Note that mattresses are an exception. If a mattress plastic cover has been removed, it cannot be exchanged. All items must be in the original factory packaging as it was received. A representative will schedule a pickup of the items at the next available opportunity. Refund

If you are not satisfied with your item after receiving and signing for it and you simply wish to refund your purchase instead of exchanging for another piece, you must notify OCDirectFurniture within 3 days of the invoice date. Your purchase will be refunded minus a delivery fee and 20% restocking fee. Please note that all items must be returned in the manner they were received and in the original factory packaging. Any item(s) already used/assembled or without factory packaging does not qualify for the exchange/refund policy. All boxes and wrappings must be opened correctly. Please do not rip, tear or trash any boxes/wrappings until you are satisfied with your products. In-case of a return/exchange you must have the boxes/wrappings in the same condition as received. Note that mattresses are an exception. If a mattress plastic cover has been removed, it cannot be refunded. Cancellations

In order to keep our prices low, we ask that our customers comply with our cancellation policy. All cancellations must be confirmed with a OCDirectFurniture representative only and within 48 hours of placing your order. Same day cancellations are subject to a 20% cancellation fee. You are responsible for confirming all furniture dimensions with measurements in your home. Any customer service issues should be resolved by speaking directly to a OCDirectFurniture representative.

We ask that you please respect our cancellation policy as there are many customers waiting for their delivery each day. By canceling on time, you allow others to get their items on time. As a small company, there is a lot of work involved from the time you place your order until the time you receive your order. Last minute cancellations cost us time and money, when we could be passing on the savings to you and other customers. Thank you for your cooperation.